1. Introduction

These Terms & Conditions (“Terms”) govern access to and use of services provided by KPB Supports Solutions (“Company”, “we”, “our”, “us”), including all its brands, platforms, tools, websites, and service offerings.

By accessing our website, engaging our services, or entering into any commercial arrangement with us, you agree to be bound by these Terms. If you do not agree, do not use our services.

2. About KPB Supports Solutions

KPB Supports Solutions is a full-stack business support organization operating through multiple specialized brands delivering services across outreach, technology, design, procurement, ERP, startup enablement, and email infrastructure.

Our brands include but are not limited to:

• Lead Hai
• UI UX Wala
• My Giftings
• Hunar ERP
• Startup Ak Umid
• EmailMyBoost

Each brand operates under a unified legal entity but may have brand-specific service scopes, pricing, SLAs, and contracts.

3. Scope of Services

Services are provided strictly as per:

• Written proposals
• Service Level Agreements (SLAs)
• MoUs
• Invoices
• Email or platform confirmations

Any verbal discussions or informal communications are non-binding unless formally documented. We reserve the right to modify, upgrade, suspend, or discontinue any service or feature at our discretion.

4. Client Responsibilities

The client agrees to provide accurate, complete, and lawful information; ensure compliance with applicable laws (IT Act, GDPR where applicable, anti-spam laws, DND rules, etc.); share timely access, approvals, and content; and use delivered data responsibly. Delays caused by the client may impact timelines without liability to KPB Supports Solutions.

5. No Guaranteed Outcomes

Unless explicitly stated in a signed SLA: We do not guarantee sales, revenue, conversions, placements, funding, or ROI. Outreach, marketing, and technology services are performance-assisted, not outcome-assured. Industry benchmarks, projections, or past results are illustrative—not promises.

6. Payments & Billing

All payments must be made as per agreed milestones or invoice terms. Fees once paid are non-refundable, unless explicitly agreed in writing. Delayed payments may result in service suspension without notice. Taxes (GST or otherwise) are payable by the client as applicable.

7. Intellectual Property

All proprietary tools, frameworks, workflows, templates, and systems remain the intellectual property of KPB Supports Solutions. Clients receive a limited, non-transferable usage license for deliverables upon full payment. Redistribution, resale, or misuse without written consent is prohibited.

11. Limitation of Liability

To the maximum extent permitted by law: Our liability shall not exceed the fees paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages. Business losses, opportunity costs, or reputational impact are excluded.

14. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. Courts of Uttar Pradesh / Delhi NCR shall have exclusive jurisdiction, unless otherwise agreed in writing.